Frequently Asked Questions
Everything you need to know about your BATCH experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your garments ethically produced?
Yes, BATCH is committed to ethical manufacturing. We partner exclusively with factories that guarantee fair wages, safe working conditions, and sustainable production practices.
How should I care for my BATCH apparel?
To maintain the quality of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of every piece.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.